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About Rauch-Milliken International, Inc.

Our History

Rauch-Milliken International, Inc. (RMI) was founded in 1989 by Thomas R. Milliken and Steve Rauch with a philosophy steeply based in providing the most ethical and professional method of third party accounts receivables management in the market place. Our corporate office is in Metairie, LA in the metro New Orleans area, but we have sales offices in Chicago, Denver, Miami, and Baton Rouge. Over the last 22 years we have evolved into a leader in our industry and are proud to partner with many Fortune 100 & 500 companies to produce outstanding results.

Our Mission

Rauch-Milliken International, Inc. is committed to serving the cash management needs of commercial businesses. Quality and value are instilled in each transaction and within each established relationship. RMI will continue to nurture and develop customer relationships in order to further position itself as a leader in the credit and collection industry.

While collecting past due accounts for our clients is our principal business, helping people solve their financial problems is our commitment. RMI employees are experienced in credit and collections and are able to assist customers with very basic, as well as more complex credit issues.

Choosing a professional collection service to manage your delinquent accounts and other related tasks can be a wise decision, but where do you start? You want an agency that will represent your organization in a responsible and professional manner, and one that provides a satisfactory rate of recovery while maintaining your public image. This decision involves more than just giving your business to the lowest bidder – it requires careful consideration.

Our mission is very clear, to increase your revenue earned by taking your past due accounts receivables and recovering them for you using a courteous and professional approach while dealing with your customers. Our focus is to collect your money and leave the door open for you to do business with that customer again on your own terms.

Our Experience

Rauch-Milliken International, Inc. (RMI) has worked diligently to become an established leader in the commercial debt recovery industry since the doors opened 24 years ago. Our staff is trained to get results by paying attention to what our client’s needs are and providing top-notch customer service. Companies we represent come back to us time and time again because we produce a higher net return for them on every dollar placed. On average, our personnel have over 11 years of experience in recovering past due commercial accounts receivables and delinquent accounts.

Companies we work with such as Coca-Cola, Stanley Tools, DISH Network, and Black & Decker can all use any collections resource out there, yet they choose to partner with us to manage the task of increasing revenue for their companies. We are driven and focused to shine in this arena and our expertise is second to none. I suppose that our testimonial from one of our agriculture clients on the seed side of the business sums it up best when they say “we have every confidence in the fact that Rauch-Milliken will represent us professionally and courteously at all times, and they routinely exceed expectations”.

Our recovery percentage among those sampled is 42% of every dollar placed. This figure is not a distilled figure, meaning it includes accounts that file bankruptcy, accounts that go out of business without any personal liability, and accounts that require investigative work to locate the responsible parties.

The most popular feature we offer is our custom built RMI ClientAccess feature. This system allows you or your authorized team members to LOGIN anytime 24/7 through our website to access your accounts. You can obtain complete status information and see the actual work we are doing on each account. There are also inventory reports and performance metric reports that you can access anytime, and even print them to your desktop. Of course we also offer a complete array of customized reports that can be emailed to you automatically or upon request anytime. Our customer service regarding reporting really sets us apart.

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